Legal & Compliance

Accessibility Statement

MITRAT — Last updated October 2026

Our Commitment

MITRAT is committed to ensuring our platform is accessible to all people, including those with disability. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C).

Accessibility Features

⌨️

Keyboard Navigation

All interactive elements — buttons, links, forms, menus — are fully operable via keyboard. Tab order follows a logical reading sequence.

🔊

Screen Reader Compatibility

MITRAT is tested with NVDA and VoiceOver. All form inputs are labelled. Dynamic content updates are announced. ARIA landmarks are used throughout.

🎨

Colour Contrast

All body text meets a minimum contrast ratio of 4.5:1. Large text and UI components meet 3:1. We do not rely on colour alone to convey meaning.

🖼️

Alt Text Policy

All meaningful images include descriptive alt text. Decorative images use empty alt attributes (alt="") so screen readers skip them. Provider logos include the provider name as alt text.

📱

Responsive Design

MITRAT is fully functional at all screen sizes including mobile, tablet, and desktop. Content reflows correctly at 400% zoom without horizontal scrolling.

🔵

Focus Indicators

All focusable elements display a visible focus ring. We do not suppress native focus outlines without providing an equivalent visible indicator.

⏸️

Motion Preferences

Animations and transitions respect the prefers-reduced-motion media query. Users who have enabled reduced motion in their OS will see no decorative animations.

Known Limitations

We are continuously working to improve accessibility. Some third-party embedded content (such as maps and booking widgets) may not fully meet WCAG 2.1 AA. Third-party provider uploads (for example PDFs) and map views may not fully meet WCAG 2.1 AA yet and we are working to improve them. We are working with our partners to address these. If you experience a specific accessibility barrier, please contact us and we will provide an alternative means of access.

Supported Assistive Technologies

✅

NVDA + Firefox

Tested and supported

✅

JAWS + Chrome

Tested and supported

✅

VoiceOver + Safari (macOS & iOS)

Tested and supported

✅

TalkBack (Android)

Tested and supported

Legal Framework

MITRAT operates under the following Australian accessibility obligations: • Disability Discrimination Act 1992 (Cth) • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA • Australian Human Rights Commission guidance on web accessibility • NDIS Quality and Safeguards Commission accessibility requirements

Report an Accessibility Issue

If you encounter an accessibility barrier or cannot access any part of our platform, please contact us. We aim to respond within 2 business days and will provide alternative access where possible.

hello@mitrat.com.au

Telephone support is available by call-back. Email hello@mitrat.com.au to request a call-back.

If you are deaf, hard of hearing or have a speech impairment you can contact us through the National Relay Service (NRS): TTY 133 677, Speak and Listen 1300 555 727, and ask to be connected to us. If you need information in another format such as Large Print or Easy Read, email hello@mitrat.com.au.

MITRAT is operated by Mitr Companies Pty Ltd · ABN 96 689 165 240 · This statement is reviewed annually.